• Answer inbound calls from customers regarding N/W, OS, H/W, MS Office, IE related queries.
• Resolve issues pertaining to N/W, OS, H/W, MS Office, IE.
• Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
• Document & add new issues/solutions to Knowledge Management Repository.
• Utilize professional techniques to retain & delight customers.
• Use of soft skills – Listen, Empathy, Courtesy etc.
• Provide quality service & resolve concerns efficiently & professionally.
• Graduate (BSc, BA, BCom, MA, MSc, MCom, Diploma Holders, No Under Graduates) with technical Knowledge of Windows NT / 95 / 98 / 2000, TCP/IP (Networking), Exchange Client, Outlook Client, MS Office & Internet Explore.
• Excellent command over English – fluency in spoken English and good written English, customer service skills and high energy levels.
• The candidate should be able to successfully handle customer queries on network related problems, provide telephone/email based troubleshooting assistance and meet customer defined levels of Quality in Operations
Please carry a copy of resume, passport size photographs and Photo ID proofs.
Salary Range : 1.35 Lacs till 2.4 lacs
Date : 24th August ; Timings : 10am – 2pm
Work Location : Uppal, Hyderabad
Venue : Hotel Kamat, 1-10-44/2, Chikoti Gardens, Begumpet, Hyderabad, Telangana 500016.
Landmark : Opposite Shopper Stop
Contact Person :
Bhuneshwari – 8019935306
Naidu – 7997635330
Swetha – 7893520171
Divyanka – 9160955304